Terms and conditions

Hello ,

The attached order receipt contains detailed information about order #, a                 to be picked up in             and delivering to           . Please review the information carefully. If any of the information is in error, please contact us immediately, so we may correctly process your order.

You must reply to this email stating that you "Agree to the Terms & Conditions" to finalize this order and that you have reviewed the Transport Checklist.  Please read all terms and conditions plus transport checklist.

Sincerely,
Sun Rise Auto Relocation

Terms and Conditions:

1. Customer is the registered legal owner of the vehicle(s) being transported and has the authority to enter this Agreement or has been duly authorized by the legal owner of the vehicle(s) to enter into this Agreement.

2. Sun Rise Auto Relocation (a transportation brokerage) agrees to offer the customer’s automobile to a DOT authorized, licensed, fully insured automobile transporter and to act as a liaison between the customer and the transporter before and during transport.

3. The customer shall provide alternate contacts in case of delay for whatever reason at either pickup or delivery.  The customer shall designate a person to act as their agent at the point of pickup and/or delivery if for any reason they are unavailable.  Sun Rise Auto Relocation will not be responsible for towing charges, yard charges, or re-delivery charges incurred due to customer’s inability to provide alternate contacts.

4. While every effort will be made to meet the customer’s requested scheduling, no guarantee of pickup/delivery date can be made, expressed, or implied. Delays may occur due to carrier schedules, mechanical failure, inclement weather, and unforeseen circumstances. If the customer insists on pickup or delivery on a specific date, Sun Rise Auto Relocation reserves the right to contract with a local tow company to pick up, hold, and/or deliver the vehicle to meet the customer’s requested schedule, and the customer agrees to pay for this additional service at actual cost. See paragraph 2.

5. The customer agrees to make full disclosure to Sun Rise Auto Relocation regarding operational status of the vehicle prior to finalizing this agreement.  If the customer’s vehicle is unable to be driven on and off the transport under its own power, if the vehicle’s brakes are insufficient to stop the vehicle, or if for any reason the vehicle is found to be INOPERABLE, a minimum charge of $200 will be added at customer’s expense, no exceptions.  Transporter’s minimum INOPERABLE fees may be greater and will apply if warranted.

6. Sun Rise Auto Relocation will not be liable for any mechanical function damages. Mechanical functions, under carriage, frame, exhaust assembly alignment, transmission, suspension, drive trains or tuning of the engine because inspection of these items is not practical at the time of shipment. No Exceptions.

7. Shipper is responsible for preparing vehicles for transport. All loose parts, fragile or protruding accessories, low hanging spoilers, antennas, and aftermarket installed accessories inside/outside vehicle, etc., must be removed and/or properly secured. Any part of the vehicle that falls off during transport is the Shipper’s responsibility, including damage caused to any other vehicles involved including their own. Shipper releases any claims for damages that are caused by Shipper's failure to fulfill these obligations.

8. Electrical / hybrid vehicles must be charged to full capacity.  Automatic climate controls and security modes that drain battery must be disabled. All access to entry and ignition controls must always be accessible by driver. Remote access and ignition control will not be accepted and subject to penalties/charges.  All fees/and or delays incurred from non-compliance of  these rules will be relayed to shippers.